Refund & Exchange Policy

REFUND & EXCHANGE POLICY 

We do not do refunds or returns!

EXCHANGE POLICY: 

• If there is any defect from our end, we will happily exchange it for the same product if available or for any other product within the same price range. The defected piece should be returned in the same condition (unused) and the same box it was delivered.
• Otherwise, we will also get it fixed if you do not want to exchange it for any other item.
• Any defect complaints should be communicated to us within 2 days of receiving the order. 

NOTE: You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you want to save on the shipping cost, you can always visit us at the markets we do throughout the year! For more information regarding our markets and where we will be, follow us on Instagram @shsilvercollection or Facebook @shsilvercollection.

You can also email us at shsilvercollection@gmail.com or Whatsapp: +971509769348